Free Shipping (Australia-Wide) for all urns and keepsakes
Free Shipping (Australia-Wide) for all urns and keepsakes

Complaints Handling

How to make a complaint

At Swanborough Funerals we are committed to offering professional and exceptional services in all areas. Alongside this we are dedicated to facilitating a satisfactory resolution to consumer concerns or dissatisfaction with services we provide. Should you wish to lodge a complaint with us please call our office on 1800 100 411 or you can use the form below.

Once you complaint has been lodged a complaints officer will contact you during business hours Monday – Friday. They will explain the complaints process, clarify any matters you have raised and answer any questions you might have.

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Reason for complaint*

You can also lodge a complaint in person at our Browns Plains location during business hours (Please make an appointment by calling 1800 100 411 to ensure you will be able to see the appropriate staff member).